Private Client | Accomodation | Accounting | Advertising And Media | Builder Or Trade | Coaching And Planning | Cleaning | Design | Events | Health And Fitness | Law | Auto | Manufacturing | Promotions | Real Estate | Retail Or Distribution | Tourism | Web Services | Party Hire | Business Broker | Auto Accessories | Boat Charter Services | Car Hire | Signwriters | Billiard Tables & Accessories | Weddings | Holiday Activities | Did the facts book include surveys, focus groups, interviews, observation, ethnographic research AND the analysis of the implications of the research findings; AND the applications of the results? What kind of primary research did you undertake? Why was this method the most suitable for your research needs? And how did you analysis the data? Is the main advertising problem identified? Are any others obvious from the data and have they been addressed? Are the implications of the findings explored? Are the recommendations meaningful? Insightful? Is an overall understanding displayed? Is a solution presented? Do the recommendations not only point out what needs to be done, but provide a benchmark or direction on how it is to be achieved? How useful are these to the organisation? How have these been organised into an advertising Business Broker, ready to action an advertising campaign? Does your Business Broker distil all the information and recommendations? Does it use an appropriate format? SUMMARY By involving the consumer in the development of Business Broker and by a determination to find a benefit for picture messaging, planning uncovered a consumer insight which led to an original and motivating Business Broker proposition. This in turn led to differentiated and highly creative Business Broker which spoke directly to its intended audience and revealed a role of picture messaging that singled out Virgin Mobile as the one brand that really understood its audience and how they messaged one another. Its relevance to the planning debate is that pushing to find consumer benefits, even when a brand has a personality that is enough to distinguish it, will produce more relevant, motivating and better creative work.